Your CRM for improved customer experience
• Increase sales • Improve efficiency • Reduce costs •
Transform your customers into advocates
Your customers expect a consistent experience across your company. If they begin a conversation with Marketing over chat, they expect to be able to finish it on the telephone with Customer Service.
It's about convenience and the context, not the channel of communication. Fail to meet your customer's expectations and they will go elsewhere. Welcome to the experience economy. Whether B2B or B2C, it's your key to competitive advantage.
On-board and enable your sales teams to perform at their peak
Build an empowered sales team that turns leads into customers whether through telesales, field sales or at a pop-up stand.
- Communicate and assign tasks throughout your organisation
- Drive productivity and improve results with sales playbooks
- Interact and record conversations with customers across social media, SMS, email or telephone
- Easily manage pipelines and forecasts using kanbans
Provide great customer service in a multi-channel environment
Build positive, lasting customer relationships that lead to repeat business
- Interact with your customer from their communications mechanism of choice
- Enable faster response with workflows and automation
- Assign, manage and track third party service calls
- Keep the sales team informed with notifications and tasks
Launch, manage and measure marketing campaigns from one place
Create omni-channel campaigns and gain insight to their success throughout the sales cycle.
- Easily create targeted and segmented campaigns and provide engagement visibility to Sales
- Analyse marketing performance and attribute revenue by campaign
- Locate all sales tools and collateral in one cross-organisation library
- Use one platform to manage both B2B and B2C customers
Why use Sparkstone CRM
81% of companies expect to be competing mostly or completely on the basis of customer experience, asserts Gartner Group. Sparkstone CRM helps our customers stay ahead of the competition by providing enlightened customer facing communications throughout an organisation. This enables a consistent experience no matter what the touchpoint is...
“We could not have achieved our
business goals without Sparkstone...”
Andertons Music Co.
