Messages
ALL YOUR COMMS IN ONE PLACE
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- Send Emails (with/wtihout attachments)
- System emails and notifications
- Send "silent" option so as to not interupt live worklows
- Save draft messages for later review and action
- Set up auto responders so your contacts get an immediate response - no matter what time they contact you
- Receive inbound messages by Email/SMS/Tweets and system allocates to correct CRM object
- Allocate anonymous inbound messages to users for processing
- Internal messaging between staff members
- Message anybody from one interface and tie message and reply to the contact/opportunity
- Attach messages to any CRM object
- Manage a combined inbox for all message types
- Chose best method of communication for each contact
- Set up unlimited deferred messages per task type based on time offset from planned or completed, start of finish dates
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- Set up unlimited Message templates
- Set up default To, cc, bcc addressees on templates
- Set up default attachment(s) for templates
- Message template tags to use dynamic data from Sparkstone CRM to make beautiful personalised communications
- Set up default follow on task for a message
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- Unlimited user defined Deferred Messages for any Task Type including Database Tasks and System Tasks
- Use any Message Template for Deferrend Messages which means you can use Email/SMS/Twitter for scheduled messaging
- Calculate Send Date time with days and/or hours and minutes delays from Task Created date, Task Planned date or Task Completed date
- Specify whether a Deferred Message is active or not
- Specify whether a Deferred Message active date range (valid from/to)
- See planned Deferred Messages when creating a Task
- Optionally cancel Deferred Messages when creating/editing a Task
- Specify Reciptients of Deferred Messages (in addition to Message Template recipient definition)
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- Link to your business facebook page
- Integrate with facebook messenger
- Automatically receive contacts facebook messages directly into Sparkstone CRM
- Automatically receive anonymous facebook messages directly into Sparkstone CRM and create new contacts
- Auto allocate new Facebook communications to the correct team for action
- Create Facebook threads for easy communications management
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- Send Tweets (DM and broadcast)
- Link to your business Twitter account
- Fully Integrate Tweets
- Automatically receive contacts Tweets directly into Sparkstone CRM
- Automatically receive anonymous Tweets directly into Sparkstone CRM and create new contacts
- Auto allocate new Twitter communications to the correct team for action
- Create Twitter threads for easy communications management
- Create user defined company interest hashtags to follow and trap relevant Tweets for information and action
- Create user defined user interest hashtags to follow and trap relevant Tweets for information and action
- Create user defined product interest hashtags to follow and trap relevant Tweets for information and action
- Create user defined competitor interest hashtags to follow and trap relevant Tweets for information and action
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- Send SMS
